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Based on 140+ reviews

Trusted by local and international businesses

  • Northern Ireland Co-operation Logo
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  • Kosovo Forest Agency Logo
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  • Mabetex Group Kosovo Logo
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  • NATO OTAN Partner Logo
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  • Intersteel Kosovo Construction Materials Logo
  • Jako Kosovo Sports Apparel Shop Logo
  • Koha Term Logo
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  • Relux Kosovo Logo
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Website Hosting Hositnkos
Market LeaderRanked #1 for Web Hosting in Prishtina

We truly care for our clients in Kosovo & the Diaspora.

Here at Hostinkos we don't just say “we care for our customers” and then just let them down, as you see a lot in the industry. We provide the kind of customer care we would like to see ourselves.

Read more at About Us »

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4.9 out of 5 — Based on 140+ reviews »
Online

Hostinkos Support Center

Need assistance with your website, hosting, or domain? Our local team in Prishtina provides fast support for domain registration, cPanel issues, email setup, and website troubleshooting.

Priority Assistance

Avg. Response < 2 min
MOBILE

WhatsApp

Instant messaging directly via your mobile app.

Open App
VOICE

Phone Call

Direct priority line to Pristina HQ.

+383 44 114 409
Technical & Formal
Standard Support

Hostinkos HQ: Str. 28 Nentori, Dardani, 10000 Prishtina

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Office: Mon - Fri: 09:00 - 18:00

Trusted by hundreds of local businesses. Rated 4.9/5 stars.

Help Center

General Questions

Technical information, billing details, and managing your Hostinkos account.

Resolution

95%

On first contact
Response

<15 min

Average time

Need technical help?

Open a support ticket or contact us via chat for immediate assistance.

Contact Us
Hostinkos Support Team

We accept payments via:
  • Bank Cards: Visa, Mastercard (Instant automatic activation).
  • PayPal: (Automatic activation).
  • Bank Transfer: Raiffeisen Bank, ProCredit Bank, BKT (Requires manual confirmation during working hours).
  • Western Union / MoneyGram: For international clients without credit cards.
For bank transfers, please send proof of payment via email or open a ticket to speed up the process.

To connect your domain with our hosting, you must use the following NameServers:

ns1.hostinkos.com
ns2.hostinkos.com

DNS changes may take from 1 to 24 hours to propagate fully across the internet (DNS Propagation).

Yes, transfer is free! Our technical team will take care of the full migration of your site, database, and emails from the old provider to Hostinkos. Send us the access details (cPanel or FTP) via a support ticket and we will complete it with zero downtime.

You can access cPanel in two ways:
1. Directly via the link: www.your-site-name.com/cpanel (using the user/password received in the welcome email).
2. Automatically via the Client Area at Hostinkos, by clicking on "My Services" > "Manage" > "Login to cPanel".

The most common reasons for suspension are:
1. Unpaid invoice: The system automatically suspends accounts after the payment due date passes. After payment, the account is reactivated automatically.
2. Security/Abuse: If your site is compromised (virus/malware) or causing server overload, we may temporarily suspend it to protect other clients. Check your email for notifications from our security department.

Yes, we offer a 14-day money-back guarantee for Shared Hosting plans. If you are not satisfied with the service, you can request cancellation and the money will be refunded. *Note: Domain registration is non-refundable as it is paid to the central registry.*

You can use the following parameters for configuration:
Incoming/Outgoing Server: mail.your-site-name.com
Username: Full email address (e.g., info@site.com)
Password: Email password
Ports (SSL): IMAP (993), SMTP (465).
For step-by-step visual instructions, visit our Knowledgebase.

Yes, you can upgrade at any time directly from the client area. You will only pay the price difference for the remaining contract period. The transfer to the new package happens automatically and without any service interruption.

We are available 24/7. For faster response:
1. Live Chat: For quick questions and sales.
2. Open Ticket: For technical issues requiring investigation (this is the safest and most efficient way).
3. Phone: During business hours for urgent consultations.

Our Office

Our team operates directly from the heart of Pristina.

Headquarters:
Str. 28 Nentori, Dardani
10000 Prishtina, Kosovo

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Prishtina, Kosovo

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