How can I contact Hostinkos technical support?

You can reach our expert technical support team 24/7 by opening a support ticket in your client area, via live chat, or by sending an email to support@hostinkos.com.

How long does it take to migrate my website?

Our team handles free website migrations typically within 2 to 4 hours after you provide the necessary access details from your old hosting provider. There will be zero downtime during the process.

How do I reset my cPanel or Webmail password?

You can easily reset your cPanel password directly from your Hostinkos Client Portal by navigating to your active services. Alternatively, click 'Forgot Password' on the cPanel login screen.

Where is the Hostinkos support team located?

Our entire technical support and customer service team is based in Pristina, Kosovo, providing dedicated local expertise and fast resolution times.

Do you offer support in Albanian and English?

Yes, our team is fully bilingual and provides technical support, billing assistance, and customer service in both Albanian and English.

Web Hosting & Website Support in Prishtina, Kosovo

Contact:

Trustpilot

Based on 140+ reviews

Trusted by local and international businesses

Market LeaderRanked #1 for Web Hosting in Prishtina

We truly care for our clients in Kosovo & the Diaspora.

Here at Hostinkos we don't just say “we care for our customers” and then just let them down, as you see a lot in the industry. We provide the kind of customer care we would like to see ourselves.

Hostinkos Support Center

Need assistance with your website, hosting, or domain? Our local team in Prishtina provides fast support for domain registration, cPanel issues, email setup, and website troubleshooting.

Priority Assistance

Avg. Response < 2 min

MOBILE

Instant messaging directly via your mobile app.

Open App

VOICE

Phone Call

Direct priority line to Pristina HQ.

+383 44 114 409

Technical & Formal

Standard Support

Open Ticket

For logs, debugging & billing

Contact Form

General business inquiries

Send Email

support@hostinkos.com

Hostinkos HQ: Str. 28 Nentori, Dardani, 10000 Prishtina

Office: Mon - Fri: 09:00 - 18:00

Trusted by hundreds of local businesses. Rated 4.9/5 stars.

Excellent

Based on 140+ reviews.

Hostinkos has been rated 4.9 out of 5 based on 140+ reviews left on Trustpilot by real Hostinkos clients. Here are some reviews from our customers.

Ballkan Petrol

Kosovo

Asnjë ankesë e vetme, shërbime të shkëlqyera, asistencë në çdo kohë. Shërbimet funksionojnë në mënyrë perfekte dhe deri më tani nuk kemi pasur asnjë problem.

EreSoft UG

Germany

TOP Anbieter! 24/7 Support mit sehr freundlichen angestellten, auf anfragen wird innerhalb kürzester Zeit reagiert. Kann ich nur weiterempfehlen!

Koha Term

Kosovo

We are very satisfied withe their work.

Valon Kupa

Domani Global Kosovo

The customer service level is up to a responsibility, effectiveness and fast issue solving ability and attitude.. Regardless of the time you ask for support always a Hostinkos representative will be there for you.

NI-CO

Northern Ireland Co-op

Really good value for money. Very kind and responsive even with short deadlines, and flexible. Great customer support.

TeraVolti

Kosovo

The team demonstrated outstanding web design skills, turning my ideas into a visually appealing and user-friendly website. Throughout the process, they were approachable, attentive, and always ready to help...

Gani Buja

Finland

Easy to understand with them and fast way to achieve goals for a perfect website. You can see their job on my website muuttoja.fi

Hida Kastrati

Kosovo

Jemi shumë të kënaqur me bashkëpunimin që kemi me Hostinkos. Gjithmonë aty kur kemi nevojë për ndihmë, madje edhe në rastet kur kërkesat tona janë jashtë marrëveshjes.

Go free tours

Albania

Hostinkos is a fantastic web hosting provider. Their service is fast, reliable, and the customer support is top-notch. The hosting is optimized for smooth performance, and they also offer great SEO...

Posta e Kosovës

Kosovo

Few months ago we host our web page at Hostinkos servers and just want to say that we are very satisfied with professionality and cooperation of their team, I can suggest their services.

Dino Maletta

Great Britain

Exceptionally good services from Hostinkos Reliable and trustworthy whenever you need them...

Bianca Junzell

Sweeden

Janë më të mirët. Të sakt me orar. Të respektuar. Edhe punen e bëjnë sipas dëshirës së klientit.

Islam Sokoli

Kosovo

Sherbimet më të mira në Kosovë, staf profesional dhe shërbime shume të shpejta ndaj klientit. Support 24/7 në çdo rrethanë.

Kryeziu Group

Germany

Die Hostinkos hat die Umsetzung der Kryeziu Group Homepage exzellent gelöst... Auch wenn es mal schnell gehen muss ist Hostinkos stets erreichbar und jederzeit verfügbar.

Vjosa Haxhidauti

Kosovo

I would recommend Hostinkos to all of you who would like professional service with affordable prices for small companies.

Verified on Trustpilot

Help Center

General Questions

Technical information, billing details, and managing your Hostinkos account.

Need technical help?

Open a support ticket or contact us via chat for immediate assistance.

Hostinkos Support Team

We accept payments via:

Bank Cards: Visa, Mastercard (Instant automatic activation).
PayPal: (Automatic activation).
Bank Transfer: Raiffeisen Bank, ProCredit Bank, BKT (Requires manual confirmation during working hours).
Western Union / MoneyGram: For international clients without credit cards.

For bank transfers, please send proof of payment via email or open a ticket to speed up the process.

To connect your domain with our hosting, you must use the following NameServers:

ns1.hostinkos.com
ns2.hostinkos.com

DNS changes may take from 1 to 24 hours to propagate fully across the internet (DNS Propagation).

Yes, transfer is free! Our technical team will take care of the full migration of your site, database, and emails from the old provider to Hostinkos. Send us the access details (cPanel or FTP) via a support ticket and we will complete it with zero downtime.

You can access cPanel in two ways:
1. Directly via the link: www.your-site-name.com/cpanel (using the user/password received in the welcome email).
2. Automatically via the Client Area at Hostinkos, by clicking on "My Services" > "Manage" > "Login to cPanel".

The most common reasons for suspension are:
1. Unpaid invoice: The system automatically suspends accounts after the payment due date passes. After payment, the account is reactivated automatically.
2. Security/Abuse: If your site is compromised (virus/malware) or causing server overload, we may temporarily suspend it to protect other clients. Check your email for notifications from our security department.

Yes, we offer a 14-day money-back guarantee for Shared Hosting plans. If you are not satisfied with the service, you can request cancellation and the money will be refunded. *Note: Domain registration is non-refundable as it is paid to the central registry.*

You can use the following parameters for configuration:
Incoming/Outgoing Server: mail.your-site-name.com
Username: Full email address (e.g., info@site.com)
Password: Email password
Ports (SSL): IMAP (993), SMTP (465).
For step-by-step visual instructions, visit our Knowledgebase.

Yes, you can upgrade at any time directly from the client area. You will only pay the price difference for the remaining contract period. The transfer to the new package happens automatically and without any service interruption.

We are available 24/7. For faster response:
1. Live Chat: For quick questions and sales.
2. Open Ticket: For technical issues requiring investigation (this is the safest and most efficient way).
3. Phone: During business hours for urgent consultations.

Our Office

Our team operates directly from the heart of Pristina.

Headquarters:
Str. 28 Nentori, Dardani
10000 Prishtina, Kosovo

View on Map

Get your business online in Pristina

Prishtina, Kosovo

Partner with the highest-rated digital agency in Kosovo. From custom Web Design to lightning-fast NVMe Web Hosting, our local team is ready to scale your business. Get in touch with us now!

Web Design
KS Hosting
Local SEO

Kosovo Local Website & Hosting Support.

Trusted by local and international businesses

We truly care for our clients in Kosovo & the Diaspora.

Hostinkos Support Center

Live Chat

WhatsApp

Phone Call

Technical & Formal

Open Ticket

Contact Form

Send Email

Excellent

Ballkan Petrol

EreSoft UG

Koha Term

Valon Kupa

NI-CO

TeraVolti

Gani Buja

Hida Kastrati

Go free tours

Posta e Kosovës

Dino Maletta

Bianca Junzell

Islam Sokoli

Kryeziu Group

Vjosa Haxhidauti

General Questions

95%

<15 min

Need technical help?

Our Office

Get your business online in Pristina

Trusted by local and international businesses

We truly care for our clients in Kosovo & the Diaspora.

Hostinkos Support Center

Live Chat

WhatsApp

Phone Call

Technical & Formal

Open Ticket

Contact Form

Send Email

Excellent

Ballkan Petrol

EreSoft UG

Koha Term

Valon Kupa

NI-CO

TeraVolti

Gani Buja

Hida Kastrati

Go free tours

Posta e Kosovës

Dino Maletta

Bianca Junzell

Islam Sokoli

Kryeziu Group

Vjosa Haxhidauti

General Questions

95%

<15 min

Need technical help?

What payment methods do you accept and how is activation done?

What NameServers (DNS) should I use?

I have a site with another company. Do you handle the transfer?

How do I access cPanel (Control Panel)?

Why is my hosting account suspended?

Do you offer refunds (Money Back Guarantee)?

How do I configure email on my phone (Outlook/Mail)?

My site has grown. Can I switch to a larger package?

How do I contact technical support for urgent issues?

Our Office

Get your business online in Pristina

Erzana F.