Frequently Asked Questions

Question 1

What are Web Hosting Services?

Accepted Answer

Of course just like how you start building something in the real world, you will need space to do so. The same principle applies to the digital world, in order to build a website, you are going to need space to set it up.

This is where web hosting comes into play. When you set up a website, you have tons of files, images, and code that make up your website. All these files take up space. Without a space in the internet, your files would just stagnate on your computer and no one would ever see them.

Web hosting service is in a sense, a plot of land that your website is laid upon. If you have a website that needs to be online, then these hosting services are the landlords that keep your site running so your customers can access and see it.

Question 2

Why choosing the right web host is important?

Accepted Answer

When you choose a hosting company, you put your website into their trust. If your business relies on that website, that is a big responsibility to hand over. If they let you down, your entire business could be at risk. It is crucial, therefore, that when you are searching for a hosting provider, you do more than look at the price. You also need to know that your host has the in-house expertise to provide exceptional hosting and customer support. At Hostinkos, this is something we take very seriously indeed.

Question 3

What kind of web hosting do I need?

Accepted Answer

The type of web hosting you need depends on what you want to do with your site, like whether you want to create a shopping cart, blog, or podcast with a specific Web application. If you're not sure of the type of hosting and/or package that would best suit your needs, you can contact our support team through our live chat or by phone. We can advise you as to which package would best suit your specific needs.

Question 4

How long will it take to setup my Web Hosting?

Accepted Answer

Web Hosting from Hostinkos will be ready to use within 15 minutes of purchasing it. Welcome documentation will be sent to you via email after your order is placed.

Question 5

Can I create a professional email? (info@yourbusiness.com)?

Accepted Answer

Absolutely. Our hosting allows you to create professional email accounts. You can access them via Webmail, or connect them to Outlook, Gmail, and your phone.

Question 6

Do you offer website migration from other providers?

Accepted Answer

Yes, we offer Free Migration. Our team of experts will transfer your website, databases, and emails from your current provider to Hostinkos with zero downtime.

Question 7

Which payment methods do you accept?

Accepted Answer

We accept online payments via card (Visa, Mastercard), PayPal, and local bank transfers. Activation is automatic once the payment is confirmed.

Question 8

If I already have a website, can I transfer it to your web hosting?

Accepted Answer

Yes - Absolutely. We would love to host your site regardless of who designed it. Relocating your existing website to Hostinkos is a simple process. We offer free website relocation assistance. If you have access to your existing website files, you can upload them through CPanel or via an FTP client. If you don’t have a current copy of your website, you should be able to request one from your current website hosting provider. Our support team can help you with this transition should you have any questions or if you encounter any difficulties.

Question 9

I want 100% uptime. I don’t want my site to be down. Ever. Is this possible?

Accepted Answer

Unfortunately no hosting company can provide 100% uptime. Even the biggest and best multi-million rand and dollar sites go down from time to time due to various unforeseen circumstances. You need to make sure that your web hosting company has done the best they can to ensure the least downtime possible. Make sure that they have systems in place to continually monitor all of the websites they host so that they know if there is a problem as soon as possible.

Question 10

I purchased a hosting plan. Now what?

Accepted Answer

Once the payment is processed, you will receive a welcome email with your login information (all the information you need to access your Hostinkos hosting account). When you receive this email, your hosting account is ready for use. IMPORTANT: Please check your junk mail folder as well as your inbox. If 24 hours have passed and you have not received all of these emails, please contact us at support@hostinkos.com. You can also access your account information through the Client Login here on our site.

Question 11

How does technical support work?

Accepted Answer

Our support is available via Live Chat, Tickets (Email), and Phone. Our team speaks both Albanian and English fluently.

Question 12

Do you offer a money-back guarantee?

Accepted Answer

Yes, we offer a 14-day money-back guarantee (Money Back Guarantee) for Shared Hosting plans if you are not satisfied.

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